1. How long does shipping take?

Shipping times depend on the shipping method you select:

International Standard Shipping: 15–21 business days

Domestic US Shipping: 5–7 business days

Actual delivery times may vary due to factors such as customs clearance or carrier delays.

2. Do you offer international shipping?

Yes. We offer worldwide shipping to most countries and regions. Depending on local regulations in your area, customs duties or import taxes may apply.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the real-time shipping status of your package.

4. Can I return or exchange items?

All sales are final; we do not offer refunds or exchanges once an item has been sold. We only accept return or exchange requests if the item is defective, damaged, or if you received the wrong item due to an error on our part.

5. What payment methods do you accept?

We accept all major credit cards, as well as other secure online payment methods listed on our checkout page.

6. How long does order processing take?

Orders typically undergo a processing period of 1–3 business days before being shipped.

7. What should I do if I receive a damaged or incorrect item?

Please contact us immediately and provide photos or videos of the issue. We will verify the situation; if it meets our return/exchange criteria, we will arrange for a replacement item to be sent to you or issue a refund.

8. How can I contact customer support?

📍 Address: 2841 Sunset Ridge Ave, Unit 12, San Diego, CA 92103

📧 Email: support@lensvow.com

📞 Phone: +1 (619) 555-2038